Welcome to Auricarris. These terms establish a clear agreement between our brand and you, the visitor. By browsing our shop or placing an order, you agree to these standards.
We operate exclusively within the Hong Kong Special Administrative Region. Our services and product deliveries are only available to residents within this specific geographic area.
Order Processing and Delivery Timelines
When you select a decorative item from our collection, we begin preparing your package immediately. We require 2 business days for internal handling, which includes inspecting the item, packaging it securely, and organizing the logistics.
Once the package is prepared, the shipping process begins. We take an additional 3 business days to deliver your package to your doorstep. So, our standard timeline for your items to reach your doorstep is 5 business days in total.
We aim for efficiency in every step of this journey. Please ensure your delivery address and contact details are accurate to avoid any delays.
We handle the movement of your items with standard logistical procedures common in the Hong Kong market to ensure your decor arrives in its intended state.
Payment and Pricing Transparency
At Auricarris, we prioritize a straightforward purchasing process. We operate using a Cash on Delivery (COD) model. This means you are not required to provide any payment details online through our website. Instead, the full amount for your purchase is collected at your doorstep when the delivery agent arrives.
We believe in full transparency regarding costs. There are no hidden fees, and we do not charge for shipping or delivery. The price you see on the product page is the final amount you pay upon receipt.
Since we do not handle digital payments at the point of sale, your billing data remains private and is not stored on our servers during the checkout process.
Cancellations and Shipping Status
You have the flexibility to cancel your order as long as the items are still within our facility. If you decide to change your request before the 2-day packaging period ends, please email us immediately at help@auricarris.com.
However, once the items are dispatched and handed over to our logistics partners, the cancellation window closes. At that stage, the delivery process must be completed as planned. We ask that you remain available to receive the package and provide the payment as agreed during the checkout phase.
Returns and Damaged Items
We provide a 30-day window for returns, starting from the day your package is delivered. This policy applies specifically to instances where you receive an incorrect item or if the product arrives with physical damage. If this occurs, please send an email to help@auricarris.com with details of the issue.
Upon receiving your email, we will organize a pickup from your location. There are no charges for this service; the logistical cost of returning a damaged or incorrect item is our responsibility. We do not apply any restocking fees for these returns.
Inspection and Resolution Process
Once the returned item reaches our warehouse, our team performs a physical inspection. This process takes 24 hours to complete. We examine the condition of the item to confirm the reported issue. Following the inspection, we will offer one of the following solutions:
- A replacement of the original item if it is currently in stock.
- A full refund if the item is unavailable or if the damage cannot be resolved.
Because we operate on a COD basis, we do not have your banking information on file. If a refund is necessary, our team will contact you via email to request your bank transfer details. We only use these details to facilitate the specific refund requested.
Refund Timelines and Limitations
Once we initiate a bank transfer for a refund, it typically takes 5 to 6 business days for the funds to appear in your account. This duration depends on your specific banking provider's processing speeds. You will receive an email after the refund has been processed from our end.
Please note that we do not offer returns, exchanges, or refunds for a change of mind.
We encourage you to be certain about your selection before finalizing your purchase. This policy ensures we can maintain our operational standards for all residents in Hong Kong.
Support and Communication
Our support team is available to assist you with any questions regarding your order, our products, or these terms. We are active from 9:00 AM to 6:00 PM, Monday through Friday.
You can reach us at help@auricarris.com. We aim to provide clear and helpful communication to ensure your experience with our brand is positive and reliable.